How founders give birth to new businesses

In his book ‘The Pursuit of Prime’, Adizes describes the early stage of business development as ‘Courtship to Cradle’. Moving through this first stage of a business feels a lot like ‘new romance’. It is driven by passion, without which a would-be entrepreneur never gets beyond the anxiety and confusion of those early days of uncertainty. Realists adapt to their environment, but the people who dare to be founders of businesses try to change their environment. Founders, therefore are not quite realistic, not even reasonable.  So how to they handle things under the 6 management categories?

Style

The courtship stage is inherently limited; founders suddenly decide to stop their dreaming and bring their ideas into fruition. Having conceived a grand idea, they grab it by the scruff of the neck and drag it to the next stage of the corporate lifecycle, Infancy. In infancy, we need doers, realists, overachievers, risk-takers, people who drive to the heart of a problem. This is not always present in the founder themselves – it requires both prophet and doer; a person who dreams and then wakes up to take action. If these elements are not balanced, there are ideas being churned out without any action, or plenty of action, but lacking inspiration.

When examination of a business in courtship reveals a founder committed to the continuous excitement of creating, we can be sure it will be a disaster without some balance. Unless there is a second player willing to take it through the process of pain and politics required to raise a company, the enterprise will be short-lived. Infancy is the time to do, not to dream and talk but to do.

Before a founder can delegate tasks for what needs doing however, the style is a controlling one – and this is as it should be. Despite all the talk about centralization, founders must control everything during the growing stages – obligation precedes delegation. Before they can delegate tasks, they need systems that inform others about what, how, when, and where tasks should be done. At the early stages, even founders themselves are still learning about the job, experimenting with how to do it, and making improvements on the fly. Read more of this post

12 things managers must do to create a great workplace 4 of 12

4. Recognition or Praise

Praise and recognition are essential building blocks of a great workplace. We all possess the need to be recognized as individuals, and to feel a sense of accomplishment. There is nothing complicated about recognition, but it is one of the items that consistently receives the lowest ratings from employees.

Taking the time to recognize and praise good performance is one of the 12 key discoveries from a multiyear research effort by The Gallup Organization.

[Our objective was to identify the consistent dimensions of workplaces with high levels of four critical outcomes: employee retention, customer satisfaction, productivity and profitability. The research identified 12 dimensions that consistently correlate with these four outcomes -- dimensions Gallup now uses to measure the health of a workplace. An associated research effort, in which Gallup studied more than 80,000 managers, focused on discovering what great managers do to create quality workplaces.

Historically, we handle praise and recognition from the perspective of "if you don't hear anything, assume you're doing a good job." In contrast to this "old industrial workplace" mindset, the new knowledge-based worker relies upon praise and recognition to determine the values of the organization. Today, praise and recognition are communication vehicles for that which is deemed important.

Obviously, recognition can be either positive or negative. Gallup has found, however, that positive and negative recognition are not opposites. Instead, the opposite of any kind of recognition is being ignored. The worst possible thing we can do to someone at work is to ignore any employee. Workplaces that continue to abide by the old culture ("If you don't hear anything . . . ") will destroy the very human spirit that makes the true difference in quality output and service delivery.

Although recognition can be either positive or negative, effective recognition has the following characteristics. It is:

  • positive in nature,
  • immediately connected to performance,
  • specific about what is being praised, and
  • close to the action.

Many organizations have formal recognition programs that have limited effectiveness. This is probably because these programs do not always give employees a clear idea of what, exactly, is being recognized -- such as profit, growth, or productivity.

We often think positive recognition only comes from supervisors or managers, but Gallup has found that employees cherish praise and recognition from peers. Coworkers know intimately the particulars of a job and when they notice excellence, it is a special event. So, the best praise and recognition may not come from the top down -- it may come from a peer recognition program.]

Please leave a comment, or phone me on 0412 921 292 if you’d like some help in your business to implement any of what you’ve read here.

Key management levers and when to apply them

To solve problems and move a company to Prime, Adizes advocates looking at the contributions of six classic managerial responsibilities:

  1. Style
  2. Structure
  3. Strategy
  4. Staffing
  5. Rewards
  6. Planning and goals

The offerings that each of these areas bring to a business are variable and different at every stage of the business lifecycle, so they form a framework for each of the forthcoming posts in this series.

As changes happen, each of the variables will contribute differently over time as appropriate to the stage of development.

“I think of a hero as someone who understands the degree of responsibility that comes with his freedom.” Bob Dylan

In order to lead a business to Prime, you must first get it to the healthy part of its current stage in the lifecycle, and prepare to advance it. Company leaders are like parents who know how to treat their child one way when it is a baby, and modify their parental approach as the child grows to adolescence and beyond. Read more of this post

12 things managers must do to create a great workplace 3 of 12

3. Doing What I do Best

Full human potential is realized only when people are in a position to use their talents and strengths. Great performance is found when an individual’s natural talents fit his or her role. Matching the right person with the right job is probably the most significant challenge organizations and managers face today.

Putting people in the roles they best fit is one of the 12 key discoveries from a multiyear research effort by The Gallup Organization.

[Our objective was to identify the consistent dimensions of workplaces with high levels of four critical outcomes: employee retention, customer satisfaction, productivity and profitability. The research identified 12 dimensions that consistently correlate with these four outcomes -- dimensions Gallup now uses to measure the health of a workplace. An associated research effort, in which Gallup studied more than 80,000 managers, focused on discovering what great managers do to create quality workplaces.

Our research found that the best way to measure if employees' talent is being used is to ask them the degree to which they agree with the statement, "I have an opportunity to do what I do best every day." Having an opportunity to do what I do best, every day, is tied to the integration of a person's talents (her recurring patterns of thoughts, feeling, and behavior), skills (the steps of an activity), and knowledge (the facts and lessons she has learned). Talents are the patterns that can't be turned on and off at will. Great managers realize that while talents are the differentiating factor in excellent performance, they can't be created or altered. In contrast, one's skill sets and knowledge can be changed.

The best managers see the specific talents needed for every role. Conventional wisdom dictates that some roles are so easy, they don't require talent. Great managers rebuff this belief. The best front desk clerks in a hotel, for example, have a talent for "winning others over." They establish a trust relationship with people within the first seven seconds of an interaction. Great telephone service and sales personnel are talented in having a "third ear," or the ability to connect visually and emotionally with people they talk to on the phone. Outstanding accountants see patterns in numbers and "hear" a message or story from them.

Excellence should be revered in every role. Often, managers think that because they would not want a particular job nor have the talent to perform it well, they must manage it as a job no one would want to do, thus creating a self-fulfilling prophecy. This is, however, a false perspective. The task of the best managers is to clearly define the talents needed for each role, and then choose the right person for that role. A manager's job is not to make people grow talents they do not have, but to identify and use their existing talents to their fullest potential.]

Please leave a comment, or phone me on 0412 921 292 if you’d like some help in your business to implement any of what you’ve read here.

In particular, if you’d like a simple, quick and effective tool that accelerates your appreciation of each person’s natural attributes including interests, values, work style preferences, personality and motivations, take a look at www.121Match.com

Are your business problems terminal or healthy?

Diagnosing your stage of business development

Adizes theory of being able to reach and stay at the stage he terms ‘prime’, is based on his belief that the future of businesses is predictable and manageable. The first action step is to plot your position on his lifecycle curve. There are certain signs and indicative symptoms to identify stages of organisational development or decay.

Age, Size and Self-Control

Neither chronological age nor size determines the stage an organisation occupies on the corporate lifecycle. There are 108 year old companies which demonstrate flexibility, adaptation, change, and growth, and five year old companies that show age, staleness, predictability, and disconnection from their market.

The two conditions, which can be correlated to age and size but not necessarily caused by them, are flexibility and self-control. These are the central factors in a company reaching prime. Until prime, the company has been flexible but uncontrollable, and after prime it is controllable, but it has grown rigid.

Changing at Different Rates

It is not automatic that a company develops all areas at the same rate. For instance, in a young company, marketing and sales usually change rapidly while accounting stays locked in tried and true formulas, and concern for human resources has yet to emerge. This position reflects disintegration rather than integration – and herein lays one of the essential issues. We are healthy when we are a unified whole, whether psychologically or physically. When solving business problems, you look at what steps will bring the pieces together, rather than cause more disintegration.

“If we don’t change direction soon, we’ll end up where we’re going.” Professor Irwin Corey

There is also another element to diagnosing a company’s problems: you must differentiate between external integration and internal integration. External integration is that energy expended on identifying and satisfying clients needs, and internal integration is what it takes to coordinate the efforts within a company to produce the desired results. A company in it’s prime has developed equilibrium between both internal and external integration.

However, be careful not to over-simplify; all companies develop unevenly, and this is to be expected because systems develop their subsystems in sequence. An observation from Adizes, and consistent with my experience with most clients, is that changes to whatever position is diagnosed need to be incremental. Companies change from one stage to the next, perhaps rapidly, but there is no leap-frogging. Although rapid change brings with it torrents of problems, managers must be careful to assess which of those are critical, and which can be delegated or passed over. Moving a company through these necessary transitions first requires a conscious awareness (at company level, not just individually) of the need for assistance. This calls for openness between members of the organisation and honesty in dealing with one another. The higher the company’s self-awareness, the more receptive it will be to change.

————

This is the second in a series of posts summarising Adizes approach to achieving and sustaining business prosperity.  If you’ve only just joined the discussion, the first post entitled ‘Is your business in its prime?‘ will give you an overview. Other posts in this series can easily be found by clicking the ‘Adizes’ tag.

If there is anything you would like to comment on in this or any of the other articles, please click the ‘Leave a comment’ button at the top of the post.

If you’d like help to address any of the matters raised, just give me a call on 0412 921 292 for a confidential discussion. Even if I can’t help you myself, I’ll probably know someone who can! As a TEC Chair (www.TEC.com.au) I have access to a worldwide network of resources and consultants.

12 things managers must do to create a great workplace 2 of 12

2. Materials and Equipment

We have all been in the frustrating position facing an expectation without having the tools necessary to achieve it. For employees, the importance of having the materials and equipment they need to do their jobs right is one of the 12 key discoveries from a multiyear research effort by The Gallup Organization.

[Our objective was to identify the consistent dimensions of workplaces with high levels of four critical outcomes: employee retention, customer satisfaction, productivity and profitability. The research identified 12 dimensions that consistently correlate with these four outcomes -- dimensions Gallup now uses to measure the health of a workplace. An associated research effort, in which Gallup studied more than 80,000 managers, focused on discovering what great managers do to create quality workplaces.

In providing the necessary workplace tools, we face the challenge of maximizing potential by appropriately matching individuals, each of whom has a wide range of skills and knowledge, with the right tools. If this matching is not thoroughly examined, there can be great cost for the individual, the organization, or both.

Many organizations, for example, have come into the computer era boldly and rapidly. Salespeople have been supplied with laptop computers with the idea that computers will help them manage time, keep accounts organized, communicate with the home office, and so on. But many salespeople don't use them.

Companies tend to view this lack of usage as a training issue. So they send the salespeople off to a computer course to build a comfort level with computers, and their salespeople end up using them to play solitaire. In other words, sometimes we give people materials and equipment they actually don't need to do their job right.

There is also another issue measured by this item. In today's non-hierarchical, flat organization, employees are looking around for clues that define their standing in the social order of things. Materials and "stuff" have become those clues. So, a manager may be requested to put a conference table in an employee's office, only to discover that the main reason is "because Julie has a conference table in her office, and I am as important as she is." There is, therefore, a relational component to this item as well.

The best managers shift the decision to the employee. They ask, "How will this new tool or piece of equipment help you as an employee, our company, and our customers? This broadens the perspective of the employee, elicits an explanation of desired outcomes, and builds better communication between individuals and managers. It also takes the manager out of the traditional "parent" role and allows for true ownership and accountability.]

Please leave a comment, or phone me on 0412 921 292 if you’d like some help in your business to implement any of what you’ve read here.

How to achieve Tipping Point Leadership

How many managers face obstacles that include:

  • people locked into a stagnant culture,
  • limited resources,
  • demotivated staff, and
  • opposition from powerful interests?

A now famous article in the Harvard Business Review, titled ‘Tipping Point Leadership’ (W Chan Kim and Renee Mauborgne, April 2003) offers a helpful example of how to constructively tackle these issues, which I summarise here together with practical steps to apply in your own or any situation. Read more of this post

Is your business owner holding the company back?

It could be that he or she is stuck in ‘The Founder’s Trap’.  Maybe that person is you!

Most entrepreneurs want to make a lot of money and run the show. But research shows that it’s tough to do both. And if you don’t figure out which matters more to you, you could end up being neither rich nor king.

The attached article entitled ‘The Founder’s Dilemma‘ by Noam Wasserman – which appeared in the Harvard Business Review in 2008 – includes research, findings and practical suggestions for dealing with the tradeoffs between financial gains and control that every entrepreneur faces as their business grows.

If you’d like to do something about navigating this dilemma, consider attending my upcoming information breakfast specifically for business owners, CEOs, Managing Directors and General Managers.

Hiring your next CEO from within or outside?

“It is the responsibility of the Board to make sure it has the most talent available when it needs to make the decision” according to a recent article in The Boardroom Report, Volume 9, Issue 16, published on 24 August 2011 by the Australian Institute of Company Directors.  But there are complications with family businesses. And small businesses do not always have the scope to develop suitable candidates from within.  Should you look for a successor who is similar or different to the current CEO? Read more of this post

How to collaborate in 18 minutes

18 minute TED video with excellent insights about planning methods, incentives and facilitation skills.

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