Is the customer always right?
23 May 2011 Leave a comment
Apparently not, according to an article published in the 7-13 October 2010 issue of BRW. “Difficult and late-paying clients should not always be indulged. There are times when you have to cut them loose.“ But is the client at fault; or is it the responsibility of the supplier to properly identify their ‘ideal client profile’ and select clients accordingly, managing expectations from the outset? Read the article entitled ‘Sack the Customer‘ and leave your comment.
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